Privacy Policy

1. Introduction & Scope

ClimbOnForward ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (climbonforward.dev) and use our analytics services.

This Policy applies to all information collected on our website and through our services. We comply with applicable data protection laws, including Argentina's Law 25.326 on Protection of Personal Data.

2. Information We Collect

2.1 Personal Data

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Company name and business information
• Address and location data
• Payment and billing information
• Account credentials and authentication information
• Communication records and support inquiries

2.2 Usage Data

We automatically collect certain information about your interaction with our website:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on pages
• Referring/exit pages and clickstream data
• Search queries and analytics data

2.3 Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Delivering and improving our services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending marketing communications (with your consent)
• Analyzing usage patterns and optimizing website performance
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

In accordance with Argentine data protection law, we process personal data based on:

• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests pursued by us or third parties

5. Data Sharing & Third Parties

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers who assist us in operations (hosting, payment processing, support)
• Business partners with your consent
• Legal authorities when required by law
• Successors in case of merger or acquisition

All third-party service providers are contractually obligated to maintain confidentiality and use your data only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless:

• Longer retention is required by law
• You request we retain your data
• Retention is necessary for legal claims

Usage and analytics data may be retained in aggregated and anonymized form for operational purposes.

7. Your Rights Under Argentine Data Protection Law

You have the following rights regarding your personal data:

• Right of Access: You can request access to the personal data we hold about you
• Right of Correction: You can request correction of inaccurate or incomplete data
• Right of Deletion: You can request deletion of your data (subject to legal exceptions)
• Right to Opt-Out: You can opt out of marketing communications
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise any of these rights, please contact us at privacy@climbonforward.dev.

8. Data Security

We implement comprehensive security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Access controls and authentication protocols
• Regular security audits and assessments
• Employee training on data protection
• Incident response procedures

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security.

9. International Data Transfers

Some of our service providers may be located outside Argentina. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with Argentine data protection laws and enter into data processing agreements with all processors.

10. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by providing additional notice (such as email notification).

Your continued use of our website and services after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

ClimbOnForward
Email: privacy@climbonforward.dev
Phone: +54 911 4765-8923
Address: Av. Corrientes 2600, 1st Floor, Buenos Aires C1083AAD, Argentina

13. Data Protection Authority

You have the right to lodge a complaint with Argentina's National Data Protection Authority (Dirección Nacional de Protección de Datos Personales) if you believe we have violated your rights under data protection laws.